We're proudly based in Pakenham, South East Melbourne, where our team prints, embroiders and dispatches uniforms to families across Australia.

While we're not a walk-in retail store, we do offer Click & Collect for online orders from our Pakenham warehouse.

We offer simple, flat-rate delivery across Australia.

Standard Delivery: $9.00
Express Delivery: $14.00
FREE Delivery: Orders over $250

The free delivery threshold applies to your order total after discounts, including GST.

We use Australia Post and Aramex to deliver orders. Express delivery speeds up shipping once dispatched, but does not change production or processing times.

Most orders are processed within 5 business days.

Once dispatched, standard delivery generally takes around 3–5 business days for metro and regional areas. Delivery times can vary depending on your location and the carrier.

During busy periods, particularly around the start of the school year, processing may take longer.

Some custom-manufactured products have longer lead times. Please check the product information or contact our team if you're unsure.

Absolutely! We offer Click & Collect from our Pakenham warehouse. Simply select the collection option at checkout when available and wait until your order is ready before visiting.

Many of our partner schools and kindergartens offer scheduled free delivery opportunities. If your school or centre participates, the available delivery option will be displayed at checkout during the relevant ordering period.

We understand that choosing sizes online can sometimes be tricky!

Plain, undecorated garments may be eligible for a return or exchange under our returns policy.

Because we personalise garments on demand, items that have entered production for printing or embroidery generally cannot be returned or exchanged for an incorrect size or change of mind.

We recommend checking our Size Guide before ordering.

We're sorry to hear that something isn't right.

Please contact our customer service team with your order number, a description of the issue and, if possible, a photograph.

We'll review the issue and help arrange an appropriate resolution in accordance with your rights under Australian Consumer Law.

Our products are covered by applicable manufacturer's warranties and the consumer guarantees provided under Australian Consumer Law. If you experience an issue with a product, please contact our team and we'll be happy to assist.

Our Size Guide includes handy measurements for kids, adults and hats.

For the best fit, we recommend comparing the measurements with a similar garment you already own.

View Our Size Guide →

Yes! We work closely with our partner schools and kindergartens to provide approved uniform ranges that meet their requirements. Items within your school's dedicated range have been selected in consultation with the school.

Of course! Our range of unbranded school basics is available to everyone. You'll find quality everyday essentials that are comfortable, practical and ready for school adventures.

Yes! We print and embroider our personalised uniform ranges in-house at our Pakenham, Melbourne warehouse. This allows us to maintain quality control and offer flexible, on-demand production.

We'd love to welcome your school or centre to the EduThreads community!

We make uniform management simple with online ordering, in-house personalisation and flexible delivery options.

Get in touch with our team to learn more about becoming an EduThreads partner.

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